The guy that manages this location behaved like a little girl...
My rental (a normal box truck) was replaced last minute with a frickin' semi. They said I wouldn't be charged extra and it was an "upgrade" are you kidding?? It wouldn't fit in my driveway so I had to walk twice as far and I had to waste 10x the gas hauling this barge with barely any items in it around. I reserved by truck well in advance. I won't go here again.
Beware if you are Military or Disabled American Veteran. I have always had a military discount and when I made the reservation I was reminded to, "Make sure you bring your Military ID." Of course when I got there I was told that they do not offer a Military discount. If I were able to give a negative score I would have.
I have rented trucks here several times and I have never had any problems.
I had scheduled a hitch installation for Saturday morning. When I get there, the first thing I hear is, "I don't know if we can do that today." I explained that I had an appointment. Then I hear a bunch of whining about having only one person who is behind on another job and needs 30 minutes to finish. I said okay. That's not what he wanted to hear. He goes on to say how long it's going to take. I say okay. He says I'm not sure what you're expecting this to take. I said, "Well, I scheduled an appointment for 10:45 and I expected it to start now and to take a couple of hours." He gets very terse and says they are not supposed to do hitches on Saturdays, Sundays or holidays." Then I explained that it's not my fault -- U-Haul scheduled it. Then I hear that "corporate" is supposed to know, blah blah. So then I asked him to make sure that the hitch is there (so I don't wait to hear bad news later). He acts put out, then walks to the service bay and I wait outside the door. He walks out and doesn't even really look at me but says, "Yeah it's right there on the shelf" as we walks past. I then went out to my car and drove away. I get home and hear an answering machine message that was left at 10:30 which didn't help because it took me 35 minutes to get there. Major attitude at this place.
On 8/24, I scheduled a hitch installation via their website for 9/9. I was told to accommodate a three hour window for service that day. Today, 8/30 - 6 days later, I receive a call that the store does not have sufficient staff to accommodate my order (there's one guy that works Saturdays apparently and he has decided not to schedule himself that day). The gentleman said I could switch to 9/2 or another Saturday, but that I would have to drop off my car in the morning with no three-hour window or guarantee of any pick up time, because he has to do the installation and help customers at the same time, being the only person scheduled. A) It should not have taken him 6 days to respond that he could not complete the work promised on the day I had scheduled. I had already made arrangements - cancelling plans and scheduling rides. B) Their website should not allow scheduling on a day that the store is clearly understaffed and cannot accommodate customers, or there needs to be a change made to the store's staffing to allow for meeting of their commitments. I told the guy to cancel the order, and he said they would, but as of two days later I still have not received a refund. I also tried to reach out to Uhaul customer service to see if I could address my concerns and find another location that could better accommodate my order, but they have not responded. I will find a different company to do this work and I will no longer be using Uhaul for any reason.
U Haul Moving Storage Of Eastside is a US Moving Company based in Madison, Wisconsin. U Haul Moving Storage Of Eastside is located at 22 Atlas Ct, Madison, WI 53714, USA.
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