Again, people here are really nice. But I just wish they could be more responsible and check for their customer to make sure they get the right things.
I started going out of my way to use the West Washington Ave location and got much better results.
I had a great experience renting storage from this location! The customer service is outstanding! Brian is the best!
People from midwest are always so nice. I love U-Haul too. However, my last visit here was not very happy. My wife and I bought a bundle of 15 large boxes. But there are actually 12 in that bundle. We didn't count at the store. We realized this when we got home.
When I arrived at my confirmed appointment time, I waited for about 15 minutes even though there were three employees and one other customer (who also seemed fairly unhappy about his service). After it was finally my turn to be helped I said "hello, I'm here for a receiver hitch installation today" and without even asking my name they told me they were booked up for the next 4 days! I showed them my confirmation receipt email on my phone and they were baffled, "no, we're all booked up". Then I had the pleasure of speaking with Adam, the hitch installation specialist, who confirmed they were booked up for the next 4 days and told me my appointment date was for yesterday. He offered to schedule a new time in the future but I was leaving for my trip the next day so that was a deal breaker for me. Then he suggested I take the parts to a different U-Haul store and see if they could do the install. When I asked if that was something U-Haul would arrange I was told that I needed to call the other stores to make arrangements. I cancelled my order and will go elsewhere.
I think it's because people who want only one box took it from the bundles, instead of from where the separate ones are located.
Ran into some speed bumps moving yesterday and needed a van last minute. It was 15 minutes till close and my SO called and asked about a rental. I believe the man who answered was the owner and he was super nice to her. We decided I could maybe make it from monona to Verona on my motorcycle in time to get it rented out and he stated he would be willing to stay a little late for me. I got there with 2 minutes to spare and no one was in the lobby and I got worried. The owner and one of his employees had been responding to an alarm in the storage center and came back to me in the lobby. The owner was super helpful and quick and the whole thing was the most painless experience I've had at a uhual it town. You know which uhuals I'm talking about being not so good around here, but this is the one to use if you need to get a truck. 12/10 would recommend.
I called the store about 2 weeks before my camping trip looking to have a receiver hitch installed. I spoke with Sharon, their reservation specialist, who helped select the correct parts and said scheduling 10 days out would make sure the parts arrived prior to installation. The appointment date and time were verbally agreed upon and then my receipt was emailed to me with confirmation of the installation date and time.
Botched Hitch Installation Date
1. The line was backed up, yet only one employee worked the register as another said the register was not part of her duties.
I have always had the materials I needed. However, I had a bad customer service experience where:
2. I got dinged the $30 for apparently leaving the fuel just a tick short on an analogue gauge. This was for a 100-mile trip where I clearly filled up, if not to the exact letter of the law. No leeway.
U Haul Moving Storage At Verona Road is a US Moving Company based in Madison, Wisconsin. U Haul Moving Storage At Verona Road is located at 4716 Verona Rd, Madison, WI 53711, USA.
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