I returned two items a month ago. Today I called, waited, first got hung up on. Then some disgruntled employee answered, checked, told me they did indeed receive the items, so she will initiate a refund. Shouldn't this be done automatically?? I printed all the labels and included them in my return, but who cares... They do only when you're giving them the money.
I was so impressed with Pottery Barn in Madison. We had ordered a desk online and when it arrived it was damaged plus it was not the dimensions we originally thought we needed. I called the 800# and was given the run around. I called the Madison store and was amazed at how they were able to fix the entire situation. And to top it off, they also had the desk we wanted.
This is referring to their phone customer service, not a particular store.
I have been a customer at Pottery Barn and Pottery Barn Kids for years. I was excited to hear that the store was offering free design services. The first designer that came out to my house was nice but brought few ideas that had anything to do with my conversation with her about my design needs. I was at my house showing her things online on the Pottery Barn catalog that I liked (vs. coming with ideas) and it took a long time for her to follow up with me. I didn't end up buying anything from her because I didn't receive anything that wowed me or I couldn't figure out on my own. A year later I tried their design services again. I spoke to a woman at the store who gave me hope that things would be different this time around. The designer spent an hour of my time at my house going through all of the furniture pieces I was looking for as well as design styles. The designer said she would get back to me with a list of costs on all of the items I liked. A week later she said she couldn't figure out how to email me the documents as apparently Pottery Barn's system was down. I suggested she email them to me from her personal account and she never did. I finally called the store and said I was personally coming into the store to get the estimates. When I picked up the estimates it only had three furniture pieces listed of about 15 we had talked about. I asked the designer to email me all of the furniture piece names and estimates and I never received an email from her. I would not recommend Pottery Barn's design service.
Very nice pottery. Helpful staff.
One of my favorite stores to shop from. In person or online. I love the style & quality of their furnature.
They, of course, have some nice items, but the customer service is horrendous.
Pottery Barn is a US Furniture Store based in Madison, Wisconsin. Pottery Barn is located at 66 W Towne Mall c, Madison, WI 53719, USA.
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