The sales person also, followed up with me several times to see how my machine was working. When I had a question they found me the answer in a timely manner.
As for delivery we got the pillows a few days after we placed the order. The tables and couch a week after, but it took until 2 weeks after that to get the love seat. So if you aren't in a time crunch to have furniture then it shouldn't be an issue.
As for customer service we won't ever be coming here again. Rude staff who didn't offer any help to find what we were looking for.
This was my absolute best furniture shopping experience I've ever had! The salesman gave me his total attention, listened to what I was looking for and knew the details of everything on the floor. The showroom itself was well lit, clean and set up nicely.
Kevin S. and Lindsey T. at the west side location completely took care of us! On our first visit, we intend to buy a dresser set and mattress. As a first time furniture buyer, we needed some time to think on the cost of the mattress because it was more than we expected. We had a slight miscommunication with the sales person I had been working with, and I completed their after purchase email survey reflecting that. Immediately, manager Kevin, contacted us to make sure we felt 100% on our purchase. In the meantime, we had decide to go ahead on the mattress and two days later I came in and made the purchase. Kevin referred us to Lindsey in furniture and she was just fantastic to work with. I feel great about my purchase there, and intend to return next time I need something!
Which reminded me of my purchase experience....I had come into the store ready to buy a washer and dryer as we do lots of laundry for our vacation rentals. I wanted the pros and cons explained to me because it's difficult for me to read the fine print. The sales person was helpful and gave me his best recommendation. (He loves his job and it shows)
I would definitely shop here again as I had an excellent experience!
We were very impressed with this store the minute we walked in. Great selection of beautiful furniture, at good prices! Salesman, Camden, was well informed on all the pieces we looked at and did an excellent job answering our questions with no pressure at all to buy. We did buy a sofa, loveseat and ottoman and we just love it! We required a follow-up service call and we were given incredible customer service, the serviceman was the nicest we have ever had! Great job !!
Recently, I purchased my second box of Excelsior laundry soap. I was on a tight schedule and I just had to walk a short distance into the store before someone asked if I needed help. They took care of the purchase and I was on my way. The spot cleaner that comes in the box is the best I've every used for spots of all kinds! The laundry soap lasts a year or more as you use so little and it keeps my new machine gunk free.
We needed to buy some furniture, and the only time we could make it was after a long rough day. So my husband and I weren't dressed to the nines to go buy furniture, and it took about 15 minutes for someone to even approach us. Even then she didn't follow up and we spent another 45 minutes aimlessly wandering because we had no idea where to start. Finally we found a set we wanted in our price range and waited another 5 minutes for someone to see us standing by the furniture we wanted. A kind older man helped us and got us all set up for our couch, loves seat, table set, and pillows. Just goes to show you shouldn't judge a customer based on appearance.
Furniture Appliancemart is a US Furniture Store based in Madison, Wisconsin. Furniture Appliancemart is located at 2404 W Beltline Hwy, Madison, WI 53713, USA.
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