Purchased my daughter's bike here and later the bike was stolen. Trek helped me recover the bike by providing support and most importantly the serial number that was needed as proof the bike was truly ours! Thank you for your awesome record keeping Trek! A picture of the ad I found in Craigslist 8 months after the bike was stolen. The thief was prosecuted by police.
Very unhelpful staff, knows nothing about bike and cares nothing about customer. Also very limited choice in store, consider go to their website first.
Talked to some tall kid in there, very knowledgeable and friendly! 10/10
Had a triathlon coming up and needed maintenance done on my bike plus a couple of extra purchases that would make my life a little easier. Staff was extremely helpful and the guys who tuned up my bike were knowledgeable, friendly, and quick with turnaround. I got my bike back way ahead of the promised time frame and in noticeably better condition than I left it.
Do NOT take their words of "promised" and expected delivery time. We have recently ordered two bikes, a month apart, from the Trek West store and both of them did not come in on-time. They do not follow-up letting you know. Bad customer service from this aspect. Nice people but not much business skills and consideration of deadlines. Their service department is outstanding though!
Trek Bicycle Madison West is a US Bicycle Store based in Madison, Wisconsin. Trek Bicycle Madison West is located at 8108 Mineral Point Rd, Madison, WI 53719, USA.
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