I was ignored. I think it was because I only had a $900 bike. The guy they were ogling had a carbon fiber bike that cost much more. Maybe they dont want my money? I left and went to a smaller shop with more customer service.
I bought a $79 bicycle at Walmart...obviously not a high end bike. When I got it home, I found that the front wheel was warped and it would wobble when I rode. Even though the bike was probably damaged by Walmart, I called Pacific Cycle and was connected to an actual person in just a couple minutes. The rep took my name and address, and shipped a new wheel via FexEx no questions asked. I requested the part on Wednesday and had it in hand by Friday. I really can't ask for more.
Was missing a few minor parts, a bolt, and two machine screws, for the front fender... Went to their site, sent in a request via their e-mail server, which went nowhere.. Found their company phone number, and called.
We shall see in a few days...
Operator asked for e-mail reference number, and handled my request then and there..Problem solved ??
This is the corporate headquarters of brands including: Schwinn, Mongoose, Kid Trax, and Iron Horse. This location does not sell bicycles from this facility.
Great bikes at fair pri
Pacific Cycle Inc is a US Bicycle Store based in Madison, Wisconsin. Pacific Cycle Inc is located at 4902 Hammersley Rd, Madison, WI 53711, USA.
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