I had a very unpleasant experience with Studio Jewelers. Briefly, I bought a couple of items some time ago, and since they did not have one of them at the store, I looked it up in their catalogue and ordered it. However, they did not mention that their return policy does not accept items that were not present at the store at the time of purchase which means that anything not bought right off the shelf cannot be returned. So when I came back to return the item, they did not take it and told me it was my fault that I did not read the slip carefully. Additionally, be ready to pay at least twice as much as you would somewhere else. Also, friendliness is not something you should except at this place. I agree that the owner is difficult to deal with and can even be a little rigid and insulting. I do not feel like they appreciated me as a customer.
My fiance and I had the pleasure of working with the AMAZING VICKY!!! She is so knowledgeable and didn't make me feel like she was trying to just sell me something from their existing showcase. Vicky was able to get a few stones for us within our budget; where as other jewelers made me feel it was impossible. She was so responsive, patient, and made me feel at ease during the whole process. I love my ring and could not have asked for a better experience.
Top notch customer service and high quality, unique pieces. Studio Jewelers is not your average jewelry store. If you want something special the folks at Studio Jewelers will make it happen within your budget.
Customer service is extremely poor. The store is exceedingly over-priced. Beautiful custom-made pieces can be found elsewhere with a much better customer service. Even though you pay a very high price for their jewelry, they are extremely rigid when it comes to customer service. I bought a VERY expensive "handmade" ring and it was too tight. They measured the size themselves in the same finger!! However, when I tried to get a different size, I was told that I had to pay an exorbitant additional amount of money!!! Horrible experience!! The owner is a very DIFFICULT person to deal with. STAY AWAY FROM THIS PLACE!!!!.
I can not say it enough, but Thank You Vicky for being a part of this new chapter in our lives and giving us the BEST experience we could have asked for.
We were looking for a jeweler close to downtown Madison for our wedding, and I’m glad we found Studio Jewelers! They have been great, appraising and resizing an heirloom ring, and they offered us multiple options for resizing with bands! They helped us pick out a wedding band, going through multiple types and styles until we found the right type for us. They also assisted with with multiple cleanings as we got close to the date, and the store cat is always a joy. Highly recommended!
Studio Jewelers is a US Jewelry Store based in Madison, Wisconsin. Studio Jewelers is located at 1306 Regent St, Madison, WI 53715, USA.
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