My wife went to The Diamond Center and picked out a ring before our engagement. I went there trying to be the good boyfriend and pick out what she liked. After getting denied for credit from them I did my best to hide money from her to pay installments on the ring. The day I made the final payment I was informed I needed to pick out a ring since I had only paid off the diamond. Needless to say I was crushed and furious all at the same time. I walked out drove straight to Kesslers and proceeded to start the whole process over again. I picked out a ring and diamond to my liking that were certainly as good if not better quality than the other. And with a cringe said how much? To my surprise the whole ring AND diamond were cheaper than just the DIAMOND at the other place! I then went back across town and demanded my money back from the Diamond Center. The next day I paid in full for a beautiful diamond AND ring that my wife absolutely loves. The service is great, the warranty is unmatched by any other and prices are fair! I just recently went back to buy my wife a mother’s necklace after the birth of our baby girl. I’ll be forever grateful to the staff at Kesslers Diamonds. Thank you for a wonderful experience.
The customer service and warranty are the best reasons to pick Kesslers over the competition. First, no commissioned sales means that no matter what your budget is, you'll get the same friendly, expert customer service. I love that. I loved that I would see people dressed in everything from work jeans to suits in the store. I loved that everyone feels welcome in the store. I loved they remembered my name months after we made our wedding set purchase. The environment is open, relaxed, friendly and comfortable. The ring styles and prices are tremendous--and you won't find a better warranty. They've got a customer for life in me.
We went to Kesslers several months back to order a custom wedding band for my husband. The ring was botched not once, but twice. Both times we went in excited to see his ring and both times we were accused of not liking what we selected, versus them admitting they made a mistake. Luckily we had documents to prove both rings were in fact not what we ordered. After the second botched ring came in, we were nervous as we were only a few weeks out from our wedding, but we were assured they would do everything they could to get it in for the wedding. Fast forward to three days before the wedding and we still had not heard anything from them. I called to let them know we would be in the next day to pick up the ring. Since we hadn't heard otherwise, we assumed the ring would be ready. We then got to work with Jay, aka the sleaziest salesman you'll ever deal with. He told me the ring wouldn't be in for our wedding and he had no idea when it would actually be ready. We went into the store the next day to figure out what our options were. It was clear he didn't want our business. He continued to slam the management team at Kesslers, including the owner, and told us the ring we custom ordered was junk. We were quite upset and decided to leave, instead of giving them anymore money. He smiled and waved as we walked out. The good news in the story is that we went to Chalmers and had the most amazing experience. The owner came out to greet us and assure us they would do whatever it took to get us what we needed, as we were only two days away from our wedding with no band. We ended up actually saving $400 going through them, versus Kesslers. It's a shame when I've heard so many great things about Kesslers in the past. I think it's clear that they've grown to be so large they no longer care about true customer service.
I'm treated so well at Kesslers I keep coming back. Sales staff are all amazing, quality is top notch, warranty is great. I can't find a thing to complain about.
Fantastic experience as always.
I was helped in the most professional way possible. I never felt pressured & I feel everyone went out of their way to make me feel comfortable throughout the whole process. I also feel like my salesperson was a great listener & helped me pick out the perfect ring for my taste & budget. I’d highly recommend Kesslers Diamonds to anyone looking for fine jewelry.
Kesslers Diamonds Madison is a US Jewelry Store based in Madison, Wisconsin. Kesslers Diamonds Madison is located at 341 Junction Rd, Madison, WI 53717, USA.
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