I still have a warranty on my ring, but I dread taking it in for inspections and service. Perhaps we've just had phenomenally bad luck, but since they've dropped the ball at every point, I do not recommend this jeweler.
I brought a Victorinox watch in for a battery replacement. I was told that even though they replaced the battery, the watch wasn't working, so I authorized them to give me a repair estimate. More than two weeks later I receive an estimate of over $200 for what they called a "clean oil and adjust". Since I'd only owned the watch for a little over 3 years and it was a quartz, I brought it to a local watch repair shop that I'd done business with before. In 5 minutes the repairman had diagnosed the problem. The guys at Jared had damaged the watch in two different places while trying to replace the battery, making it unworkable. He then offered to fix it with parts in stock for a price of $52.50. He also gave me a 1 week turn around on the repair. Horrible experience with the guys at Jared, and I'll never go back.
When they actually did replace the ring, they ordered the wrong head and had to replace that. When we got it back, the diamond was mounted crooked. They fixed that.
Most recently, against my better judgement, I got my ring engraved there. They said it would be ready the same day, but it wasn't ready for about 36 hours, and when we called to check, staff was again argumentative and rude. The engraving is unreadable.
I appreciate the workmanship, but the store seems a little disorganized. Everytime someone appeared to be coming to help you, they would go do something else. I think the wait time is a little excessive. Additionally, I think the "store policy" of a promise date for repairs is uncalled for. Since people are so busy these days, it certainly would not be that great of an effort for someone to call the customer to let them know their item is ready. Case in point...I did not remember my "promise date" but I happen to be in the area and stopped to see if my ring was ready. It was. My other ring was not due to be ready after being informed of the "promise date"...and yet, it was also in the store way before its promise date. This is why I believe your "store policy" borders on the ridiculous.
Jared has become a negative word in our family. Sales have been fairly simple, service is another story. Even with paperwork, there are always issues with finding our information for warranty related work. Wish we could transfer our warranties somewhere else. Other family members hVe mentioned similar experience. They also need to update their Madison location. It looks dated and run down.
They resized my ring incorrectly to begin with and didn't notice that it was structurally unsound until I took it in for a regular inspection. When it failed inspection, they didn't tell me. They tried to fix it and started working on the ring without my knowledge or permission and it went so poorly that they hammered out detail on the sides of the ring and it was extremely crooked. They offered to order me a new ring. I accepted. They forgot.
My husband bought my beautiful engagement ring at Jared's in Madison. I absolutely love it. But, since then, I have not had a single good interaction with Jared's. Service is never completed when they say it will be, and if you call to check on the status (because they will not call to keep you updated if things go beyond the quoted time), staff is argumentative and unwilling to take the time to look into the issue.
I called several times over the course of the 3-4 months I was waiting for the new ring, as my wedding date approached, and was brushed off by employees every single time. They said "these things take time," "you don't need to call." They never bothered to get my information and look up my order. Eventually, we went into the store to check on it, but the "person who would know" wasn't there. They said they'd call us the next day, which they did not. But we called again and finally discovered that they NEVER ORDERED THE REPLACEMENT RING.
Thanks Alex and Liz! These 2 made my future wife’s stunning engagement ring entirely from scratch and blew our minds! Custom doesn’t only describe the ring we purchased, it envelopes the entire experience we had at Jared. Thanks for turning my vision into a reality!! We will be returning time and time again.
Jared The Galleria Of Jewelry is a US Jewelry Store based in Madison, Wisconsin. Jared The Galleria Of Jewelry is located at 505 S Gammon Rd, Madison, WI 53719, USA.
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