The hotel on first appearance was clean and decent.
A small exercise room was available 24/7.
Ample amount of parking spaces on the property.
The exercise room at times was unkempt. The wall clock stopped working and the battery was never changed. I took it off the wall and gave it to a desk clerk. I guess it was to much to buy a new battery because I never saw the clock during the remainder of my visit.
Easily accessible from the highway. Location is in a business park. In the evenings I would walk within the area which I felt safe in.
This is the worst hotel that I have ever experienced! For one, there is mold everywhere! From the ceiling to the walls in the bathroom there is MOLD! Then there is the House keeping, I stayed there for five days and only once did they come without us having to talk to the front desk. And their definition of "housekeeping" is taking out trash and making your bed. They didn't change the sheets, they didn't give us new towels, they didn't vacuum, or have hospitality!!! The stairwell reeked of smoke
Cons:
We had excellent customer service and kindness. We stay there every year for our family reunion and couldn't be happier. Thank you for your excellent service.
There was no offer of a daily local newspaper or USA Today.
The hotel rooms are not clean. This seems to be a common theme in the reviews I've read here. There were weird stains on our bed sheets that we noticed as soon as we walked in. The whole perimeter of the room is dusty. Like when they vacuum the floor they don't vacuum the 5 inches closest to the wall. The couch in our room was pretty beat up. Overall, the furniture wasn't in good shape and was pretty outdated. I wouldn't stay again personally, but besides the dirty rooms everything else about La Quinta was okay. We got an awesome deal on the room through a discount I get through my work, so that was nice. To sum it up, if you're in a pinch, I'd say give La Quinta a chance. If you've actually got time to do a little research and call a couple different hotels, I'd say stay somewhere else.
My room was located on the first floor, midway from the lobby. The noise level was low.
This was a short stay as I awaited an apartment to become available.
The room was set up so that the office portion was separate from the sleeping section. The couch let out into a bed.
Served It's Purpose
La Quinta Inn is a nice hotel, however their customer service was terrible. I booked a hotel block for my wedding with them. When we initially signed the contract, they told us they would provide a shuttle for our guests to go to and from the reception. They reneged before the wedding, causing us to have to rent an outside shuttle for our guests, costing close to an extra grand. Then some of our guests were even told there wasn't any sort of shuttle and they ended up driving/cabbing it to the venue. We dropped off gift bags for the front desk to hand out when guests arrived to check in, and only a small amount of them received it. Rooms were not ready at check in time, employees were rarely at the front desk, or being inattentive in the back room. Overall, a very frustrating experience. Nice hotel, but I wouldn't recommend using them for large events that demand any amount of attention to detail.
Overall: The hotel provided the basic amenities but there isn't anything that stands out to make this an unforgettable stay.
Speedy check-in. The female desk clerk was very friendly and professional.
Pros:
The suite has a small refrigerator and microwave.
An airport shuttle is available but within certain hours. Ask the desk clerks.
The breakfast bar was disappointing,offering the same items everyday without any type of change in the variety of items, like scrambled eggs instead of boiled ones all the time.
The young lady that was the housekeeper to my room was very nice and did a good job.
La Quinta Inn Suites Madison American Center is a US Lodging based in Madison, Wisconsin. La Quinta Inn Suites Madison American Center is located at 5217 E Terrace Dr, Madison, WI 53718, USA.
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