Idk why someone gave it one star so I swooped in to give it 4
I feel comfortable reviewing their service, now that I'm no longer under their care. Without going into too much detail, I simply left their care due to an HMO change—no other remarkable reason, and the separation was entirely amicable. With that said, I won't miss their clinic much more than any other I've frequented in the past. Their head Psychiatrist, Dr. Crawford provides fine service; he speaks too quietly and too quickly, and he probably doesn't spend enough time or attention on his patients, but none of the complaints against him are particularly egregious or disproportionate to those you'd have with a typical Psychiatrist of his relative age (very old) or experience (very deep, which is an okay trade-off given the previously stated characteristic). The same general quality and decency found in the back of the house (with the doctors) cannot be found, however, in the front of the house (with the remainder of the staff). With very few exceptions, the rest of the staff I encountered there were either disinterested, seemingly unprepared, or some combination of the two. They neglected to tell me of a cost increase during several appointments (for which I paid in cash, at the front desk, to the individual who billed the appointment), and then subsequently asked me to pay a large retroactive payment for the previously unrequested funds. They double-booked one of my appointments and bumped me from the schedule after a 45-minute commute. They neglected to fill-out and submit my FMLA paperwork by it's due date, forcing it to initially be denied, despite several reminders via phone call from both myself and the FMLA servicer. Generally, they were a headache to deal with, and seemed very disorganized and disinterested in providing quality care to their patients. I would caution you to think twice before you decide seek this clinic's care.
Friendly staff, short waits to see your provider. Dr. Schaettle is very smart and friendly, but she's booked out at least 6 weeks ahead, so if you're ill and need to reschedule, you'll have to wait ANOTHER 6 weeks for your rescheduled appt.
Regent Mental Health Group is a US Health facility based in Madison, Wisconsin. Regent Mental Health Group is located at 6515 Watts Rd # 206, Madison, WI 53719, USA.
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