I have owned over 50 vehicles, and purchased several of them from Smart Motors. After speaking with my sales consultant, they have agreed to adjust my bill and credited me half of the service bill back.
Pushy sales guy. Not much help.
Sales and finance teams work hard to earn your business, then service doesn't quite follow through.
Purchasing a new vehicle is a big decision, & Smart made it easy. Great product, great service, & a great facility.
Took my 2008 Highlander (my 14th Toyota by the way) into the dealership to diagnose noises in the brakes and an XM/Sirius Satellite radio issue where I constantly loose signal in wide open areas in and around Madison.
We've used Smart exclusively for years. We've got very happy with the service!
Techs worked on my car for less than an hour and billed me $190.00 for labor to tell me that the brake pads weren't OEM Toyota (but brand new and I should still use them, then replace with factory pads once worn) and that the XM Radio is functioning properly, but admittedly a "less than stellar design in the rear side window by Toyota." No repairs were made and I was called before 8am with an overview. Labor for this diagnosis was $190.00. Cashier was very friendly and got a manager for me after charging my credit card. That manager, Peter talked with me for a few minutes and said he'd follow up. I waited a week with no call back. Finally called back and left a voicemail for Service Manager. That person didn't call back; but two days later (now 9 days after my visit) Peter called me to share they weren't able to adjust the charges.
Great service without feeling fake. Nice lounge area. Sales staff really knows their products and the support staff know their mission.
In the end I am happy with the resolution, however would have been much more satisfied if this had been resolved a week prior. In then end, I feel this was a reasonable outcome for us both.
Smart Toyota is a US Car Dealer based in Madison, Wisconsin. Smart Toyota is located at 5901 Odana Rd, Madison, WI 53719, USA.
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