I had placed an order with Laurie in the deli department on Thursday for Sunday. When I arrived, the young man who helped me was befuddled, couldn't find the order, was confused. He called on another young man who wasn't much help. LIZ came over and said "how can I help? How can we work together to resolve this ?" And "spit spot" things were in order. Both LIZ and LAURIE were VERY helpful and I'm appreciative !
Edit 12/3
Other than that, I do find the quality of the produce to be subpar. Things like bell peppers are almost always soft and wrinkly. For the prices they charge (and the image of quality they try to project).. Metro Market really needs to step up their produce quality.
Been shopping here for several months. We love this store and it's selection is all great! Great service. Although today we had an "off experience" in the butcher shop. Walked up to the bratwurst section and a butcher greeted me with a "what do you need?" No hello. Told him I'd like 2 packs of 6 of the beer brats. He just stood there momentarily looking a bit perturbed and then proceeded to package my order. Set each of the 2 packages of bratwurst about 6-8 feet apart atop the meat counter. I said thank you and he just turned his back and walked away. Never asked if there will be anything else and never said thank you. Not a single word after "what do you need. I'm still giving this market 5 stars, because this was the only odd experience we've had since we started shopping here.
This store is clean, modern, and spacious. Things are laid out very logically and easy to find. It does tend to be staffed by high-school aged kids, but they have all been professional in my experience.
I'm dropping my review to 3 stars because of the consistently poor quality of produce at Metro Market. Yesterday I picked up a yellow onion and navel orange. The onion was bad (stringy? Not sure how to describe) and the orange had black rot inside of it. I've also had multiple times where I purchased a Mexican Coke and they tasted "off", or purchased mixed greens that were already rotten/slimy. I don't know what's up with Metro Market, but I've had more issues with quality control at this store than any other grocery store I've been to.
I love this store. It's not perfect, but there is so much to like about it. People kept telling me, "Try Woodman's! So much cheaper!" ... well, I gave Woodman's a shot, and I can tell you that the Metro Market shopping experience blows it out of the water.
My family really enjoys shopping at metro market. We like the variety of food and all the different. Sections like the hot bar and the salad bar. We also just bought our Xmas tree from there. THANKS FOR ALL YOU DO!!
Where I think Metro Market could improve is training of their staff. Twice now, I've found defective products on the shelves. One had a broken seal and was full of visible mold. How did the person stocking shelves not notice this?
Overall though, this is my favorite place to buy groceries in Madison. Yes, it's more expensive... but I think it deserves credit for what it has to offer.
It's a pretty good stop to quickly get things. Good looking produce. Prices are ok. Only thing I can't stand is to get sale prices I have to get a stupid card that I don't want to sign up for. My guess is you have to sign up so they can sell your info. So I will not be receiving sale prices. They staff the store well. I don't think I've waited more then 5-10 minutes to be checked out either.
Additionally, this store is frequently out of stock of something I'm looking for. I shop here primarily for convenience now. I love the cleanliness and spaciousness inside the store, but I'm seriously considering getting fresh produce elsewhere. Metro Market needs to step up the quality.
Metro Market is a US Grocery Or Supermarket based in Madison, Wisconsin. Metro Market is located at 6010 Cottage Grove Rd, Madison, WI 53718, USA.
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