It was fine, the women it the jewelry department wasn't very knowledgeable or helpful. But she was courteous.
Consistently terrible customer service. Plan on waiting 10ish minutes at a counter before anyone will assist you.
Good product selection. Make sure to buy on sale. As department stores go in this hard retail environment due to the internet, Macys does a good job. I agree that more sales folks would be better on the floor. But do patronize the last remaining real department store like Macys, as Sears and Penney may have seen their better days. We as customers should not let that happen to Macys or even Penneys. You might get free shipping on Amazon, but this Macys allows you to see the merchandise, and I would rather pay a few dollars more to get the goods today than wait a few days for the post office. Plus, you can have items shipped directly to the Macy's at Hilldale for free and fast delivery that has worked well when I needed it.
Went in with my mother and she had a question about shirt sizes. We approached two associates, both on their phones. One looked up and said to the other, "you can help her if you want, I guess." The other completely ignored us and they both went back to looking at dresses on their phones and talking with one another. We just stood there, sort of shocked at this blatant disrespect and laziness. Won't be back. Sad because Hilldale is such a cool place otherwise.
I like the deals at Macy's. If you like to dig on the rack, you'll find some gold in there. BUT, you can't get any service in there, absolutely horrible. It's a complete dead zone. So depressing.
Macy S is a US Department Store based in Madison, Wisconsin. Macy S is located at 702 N Midvale Blvd, Madison, WI 53705, USA.
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