—unhappily she said she’d help but she was unable to find the item or determine if it was sold out; she offered no next steps.
-interactions with employees on the floor were average. Not engaging, not attentive, but okay.
—Fortunately another employee (manager?) intervened and resolved everything seamlessly.
Kohl’s in general is a pretty great chain department-style store, but never buy anything full price. They have an above-average return policy and a lot of great products with frequent sales and coupons. The Madison West location has room for improvement, particularly with their employees.
-cashier at checkout was notably terrible.
—I offered to go wait through the formal customer service line.
The store has many brand name iteams along with their own. They have a great kitchen display with everything you would need. I like the store because they are always having great sales.~*
—I asked for her help locating an advertised sale item & she became agitated.
Far better shipping than at the East side location. The store is organized and tidy, and it appears as though there are staff at this location that care about their customer service. I've never LOVED Kohl's, but my visit to the west (near West town) location made me rethink that. I will definitely return to shop again.
Huge selection of clothes, shows and miscellaneous household offerings, all always on sale (if something is full price, just wait a week). Also really appreciate that this store has electric vehicle chargers with the charging fee waived.
I'm a big fan of Kohl's! Great selection, quality and reasonable prices. Construction at the mall currently adds to traffic congestion
Kohl S Madison West is a US Department Store based in Madison, Wisconsin. Kohl S Madison West is located at 7401 W Towne Way, Madison, WI 53719, USA.
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