The food runner.. well.. even he couldn't dampen our very good experience. We'll be back.
The menu is more limited than other locations in larger cities, but it's still massive.
The food is always incredible here! Every time I go I get the pasta da vinci and it never disappoints. Of course I wish the food was slightly less expensive but in my opinion it's worth it. Also you can not pass on their cheesecakes. I've only tried 6 of the flavors so far and the Oreo cheesecake is by far my favorite. Overall this is an amazing restaurant and it's a great atmosphere.
Always amazing food with great variety in the selections and generous portions. With $15-$20 for the average plate (some options are more than this), getting two meals makes it fairly priced in my opinion. And the cheesecake is DELICIOUS as you'd expect from the name. Service has always been good too.
I just wish I could give them zero stars. I am someone who frequents restaurants. I have visited the Cheesecake Factory in Madison 3 different times since they opened. I have had 3 terrible experiences with the most recent being the worst of all. I was in to celebrate a birthday and it took more than three hours to get in and out and we only had 5 people in our group. When we arrived the "host" did not ask if we wanted a table or booth and took us to a table that has other tables all around it. We asked to be seated in a booth since we saw two booths near us empty and cleared but needing to be wiped off. The host told us it would take 15 minutes to clean them and that we could wait up front. We told her that seemed like a long time to wipe off a table and she said her staff had other things to do and they would get to it when they had time so we would wait 15 min. ( her tone was anything but helpful or kind- she was short with us and rude). Ironically 3 min later a booth had been cleared. (she walked around acting busy but would not wipe it off herself- turns out she is not the host she is a manager and wiping tables off is below her position) When we were sat we met our waiter who is the nicest man! He was so kind and nice to us! We absolutely loved him! Unfortunately, despite his kind and helpful service the our order was very late ( kitchen was backed up?) and wrong. Our appetizer did not arrive on the table for more than an hour and came when the food did. We waited in total for more than an hour to get our food and the restaurant was not on a wait. We asked ot talk to the manager- to voice frustrations with how we were treated when we were seated and how late our food was... unfortunately it is difficult to complain to someone when they are the one that was rude to you. " Excuse me I would like to complain about.. .you?" Doesn't really work. So we just talked about our bad meal experience. She said she would take off the app ( no duh- since we still did not have it and we had already eaten) and that was it. She told us it was the servers fault and spoke poorly of him after we had just said what a nice and helpful person he was. She made if very uncomfortable for us with him after that. Again she was short and rude. We will NEVER go back to that Cheesecake Factory again- 3 strikes you are out I guess. I plan to call the GM and explain how the manager treated us. I would highly recommend you choose a different place to eat! It is not worth the negative experience. ABSOLUTELY TERRIBLE!!!
Our server was above average friendly, which was really refreshing and fun.
I go in every once in a while for lunch and our servers are just as good with every other guest ad they are with me. Nothing makes me happier than to see people enjoying their jobs!! Working here makes me realize how much work everyone who works her puts in and it makes me proud for th e company.
I'm very happy to have a Cheesecake Factory in town. The food is always very good. And don't pass up the Bourbon & Honey cocktail.. yum!
The Cheesecake Factory is a US Restaurant based in Madison, Wisconsin. The Cheesecake Factory is located at 1 W Towne Mall, Madison, WI 53719, USA.
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