I had a very pleasant experience and thought they did a good job utilizing online, technology, and human recources without taking away from a valued customer experience.
Rather out of the way, can have long wait periods, but the staff there are helpful and will get situations sorted as quick as possible if given the information they request. When going here, make sure to bring a form of ID, your social security number, and any proof of residence and bank information if doing anything money-wise.
IRS had my incorrect birthday. Went to SSA office f with Birth Cert., waited 6+ hours o fix problem. They simply reissued card and NEVER CHANGED THE BIRTHDAY! I called and was told to return with Birth Cert!
After about 10 minutes the lady handed me a receipt and said my card would arive in about two weeks.
Their hours are horrible for those working in government. I had to take two separate days off of work because of this. To service the public they need to provide flexible hours.
Hours of Operation: 9 AM to 4 PM Monday Thru Friday
Came in to change my name after getting married. Get my new social security card and neither my name or my number is correct. It's going to be insane to get it sorted out. If the teller had been paying attention at all to the numerous pieces of documentation with my current name and number on them, I wouldn't be dealing with this mess.
It was a seamless process in which I answered a few questions from a kiosk. After about 20 minutes I was called. The lady was very polite and helpful. All she needed was my birth certificate and we updated some information.
I had a nick name on Social Security card so it was different from ID and birth certificate. As a result I had to go to the Social Security office instead of online.
Social Security Administration is a US Local Government Office based in Madison, Wisconsin. Social Security Administration is located at 6011 Odana Rd, Madison, WI 53719, USA.
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