Just a note to say thank you for the excellent service I received today from Hugh who received my IPhone 7 Plus with a cracked screen @ 12:15 and when I picked up my repaired phone at 2:15. I've been to this new store several times and it's always been an enjoyable experience. There is usually some activity on the green space -- a game of chess or a bag toss game in progress. Apple did this right! They softened the feel of the entire Hilldale Mall adding a dimension of fun to the experience. And today there was a class at noon so I learned a thing or two about my phone. Thanks!
Went there on Sunday. I have an iPhone 7 and the screen just decided to not wot anymore. I take really good care of my phones and there wasn't a scratch or crack on it. Anyways, I have apple care which is very well worth it. They replaced my screen display and had me going the same day!!! Awesome, friendly customer service!! Although the store might be busy a lot
On 12/10/2017, my son and I called the store today (Apple Hilldale, Madison,WI). At 2:43 pm today (after waiting for a live person ) a female store assistant picked up the phone. I'm only identying her gender ( or what I think this person's gender is) in hopes thar this person's manger sees this review...and actually cares about quality customer service. She asked for his name, number and email address. He willingly provided his name and number, but asked why the e-mail address. She stated something to the effect of...it's for them to look info about the purchase of the phone from their store. I informed her that we didn't buy the iPhone from them, and that we were just calling to see how much a new battery would cost. She then hung up the phone on us.I know she did bc she specifically told us that she needed his number for just in case we lose connection, so that she could call us back. If we lost connection, she would have called back. I attempted to call back, but was put on hold again... We were not rude to her on the phone. Didn't deserve a hang up from her.
Wow the first two times they did not see me and denied my reservation even when I had email confirmations. I am writing this review while waiting for my 3rd appointment. I have been waiting to be seen for 20 minutes already... this is a joke. I received the $2,000 laptop and it didn't work right out of the box. It took me 5 days to get an appointment. would not recommend this location for professionals or busy students. UW Madison can do the work much faster and is much more professional. Probably the worst Apple Store I have been to so far.
Of the time it is worth the wait for outstanding service!!! I will be buying my next laptop there when I can afford it!
Scheduled appointment through customer service and was told to come early. Lady checking in at the door was a little rude in the way she handled me being early and told me I probably wouldn’t be seen until at or after my time slot. The first impression is important and the initial greeter could have just owned the situation, apologized and made my experience better.
Apple Hilldale is a US Electronics Store based in Madison, Wisconsin. Apple Hilldale is located at 702 N Midvale Blvd, Madison, WI 53705, USA.
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