The doctors at PSSC are very good. However, I have never worked with a medical organization with a worse billing department. They have surprised my family several times with bills over a year old, flubbed insurance filing. I have been threatened with collections although I had a payment plan in place and was making payments. Later I was called and told "We have to take care of this," even though I had made a payment (on a balance they never told me about) the previous day. I have found the manager of their billing department beyond unhelpful, to the point of being rude and insulting. I have been a patient for ten years at this group, and I am an upstanding and financially responsible person. I don't deserve this kind of treatment. No one does. If I did not have a longstanding relationship with my doctor, I would go elsewhere.
Excellent clinicians who care and go the extra mile for their clients. I highly recommend to all those in the Madison area who need mental health services.
My counselor is amazing and I have never had any issues with billing as mentioned in other reviews. Reception and billing are always timely and helpful.
Im having the same problems with billing that others are having. I would never recommend PSSC to anyone at this point. I canceled an appointment 2 days in advance and am being charged $150. First they said I didn't cancel, but I had phone records. Then they said I did cancel, but not enough in advance. Their policy was 24 hours. Again, I referred to the phone records showing 2 days in advance. Then they said I did cancel far enough in advance, but since my original appointment had been rescheduled I would be charged for the canceled appointment. The original appointment had been rescheduled by the psychiatrist! The psychiatrist is constantly rescheduling. That makes it even more ridiculous. The psychiatrist can constantly reschedule, but I cancel two days in advance because my child is extremely ill and Im charged $150! I was told canceling was okay as long as it was 24 hours in advance, but apparently any fees are up to their discretion. I will NEVER go there again and I would not recommend anyone else go there either.
Psychiatric Services Sc is a US Doctor based in Madison, Wisconsin. Psychiatric Services Sc is located at 2727 Marshall Ct, Madison, WI 53705, USA.
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