It's 6:33 PM. They are supposedly open to seven. It is dark and locks. The hours on the door say they're open until seven. No sign. I even called the listed phone number before I walked over here, and the person that answered said they were open until seven. I walked here from the Lake Street location which was unexpectedly closed until June 19,which said on their door that the Regent Street location was open
My daughter wanted to have flowers delivered to my place of work for my birthday...she doesn't live in Madison so she called and ordered a beautiful bouquet in a square vase.
John...you suck
She called and spoke to "John" who had attitude with her the actually hung up on her!!! She called back and he said they would try to deliver the flowers so I had to wait at our now locked front door for 15 minutes; when John finally showed he was talking on his phone and didn't say a word to me... really horrible customer service. DON'T ORDER FLOWERS FOR DELIVERY FROM THIS SHOP...unless you really don't care if your loved one gets the flowers or not.
Seriously disgusting service. Elite Yelper will be giving my review in greater detail on YELP tonight...
Haven't found another flower place as convenient as they are - most things can be done for you in under 10 minutes! The store is somewhat small, but it can't be helped location-wise. Worth it if you ever need flowers - good ones - quickly!
She told the floral shop that the flowers needed to be delivered Saturday before 3:00 as the plasma center I work at closed at 3:00. At around 2:30 my daughter texted to see if I got my surprise; I said what surprise?
HORRIBLE customer service. I called to inquire about a flower delivery and simply asked the older woman on the phone if they had the delivery at their store on Regent st. The response she had to my question was very abrupt and rude. She told me that they "probably" don't have it because "you people get your flowers somewhere else now." She then continued to rudely tell me that she doesn't like the employees at our front desk. She placed me on hold without saying anything and a nicer gentleman picked up to tell me that they didn't have an order for us. I will never order anything from here, I would suggest going elsewhere. Just a tip: George's Flowers on Park St has GREAT customer service and a beautiful selection, I would suggest going to them instead.
For all the negative reviews on here, I'm quite surprised. I actually lived right behind Choles for awhile and went there several times to get flowers for my girlfriend (anniversary, just because, etc). All of mine were simple orders, but I was always greeted with good service and a smile. I think some of the ladies are slightly opinionated, but if you go in knowing exactly what you want, they'll wrap it up immediately. I've never had a bad experience with Choles, though their prices are a bit questionable (for fresh flowers and high-end chocolates though, I'm not entirely surprised).
Never ordering from here again. I ordered for my sister who was in the hospital. Surprise she got discharged earlier than I thought she would. I called to inquire about when the delivery would go out and the woman on the phone said "well it's only 10 o'clock". If I ordered them online yesterday they should be done and ready to be delivered down the street to St. Mary's by 10am. Terrible service. Then I call to tell them that she is leaving the hospital and give them her home address to deliver there and the flowers never showed up at her house either. No call to her or me. Again terrible customer service. Never again!
Choles Floral Company is a US Florist based in Madison, Wisconsin. Choles Floral Company is located at 1135 Regent St, Madison, WI 53715, USA.
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